It is a legal requirement for you to be over 18 to receive and order any bladed products.
Safety Checks
In order to comply with current regulations we carry out age verification checks prior to posting an order that contains bladed items.
In addition, the postal service we use also performs age verification checks. This does mean the the person who orders, must be available to receive the delivery.
You will be provided with a tracking number on the dispatch of the order. As we post promptly, if you do not receive a tracking number within 2 days, please check spam email or message PaperStory for tracking confirmation.
Bladed items are sent promptly with age verification delivery service via Royal Mail
Royal Mail use a special age verification delivery service for these items, and you will need to receive the delivery in person. You may also be asked for identification to prove you are over 18.
If delivery is attempted and you are not in, the parcel will NOT be left in a safe place.
This may result in the need for you to collect the parcel from your local post office.
Collection of parcels when delivery has been attempted.
It is essential that the customer responds to attempted delivery notices from Royal Mail following attempted delivery within seven days to arrange collection or redelivery.
If age verification parcels are not collected, the parcel may be considered abandoned.
Important : When parcels are not collected or abandoned or addressed incorrectly
Holding Period: Royal Mail holds items for 18 days
Return to Sender: After this period, the item is sent back to the sender.
Offer to repost : Once the parcel has been received back to PaperStory, we will offer to repost, you will be charged at the Royal Mail cost price for age verification check.
Offer to cancel : We can offer a refund once the parcel is returned to PaperStory. A minimum deduction of £8 will be applied, to cover postal costs incurred to PaperStory.
In any instance, all associated postage costs will be the responsibility of the buyer
Incorrect Address : if a customer has incorrectly input their address when ordering, Royal Mail will return the order to us. Once the order is received back with us, we will then contact the customer to obtain the correct delivery details to send out the order again - Once the parcel has been received back to PaperStory, we will offer to repost, you will be charged at the Royal Mail cost price for age verification check.
